Banco Santander Sucks Customer Reviews and Feedback

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Banco Santander, is a Spanish multinational financial services company based in Madrid and Santander in Spain. Additionally, Santander maintains a presence in all global financial centres as the 16th-largest banking institution in the world. Although known for its European banking operations, it has extended operations across North and South America, and more recently in continental Asia.

The following piece was written by RASHMI KUMAR back in JUNE 2011, published by CAMPDEN FB website and talks about SANTANDER’S BOTIN FAMILY FACES TAX FRAUD ALLEGATIONS

ARTICLE | 17 JUNE, 2011 12:22 PM | BY RASHMI KUMAR The family behind Spain’s banking group Banco Santander has denied wrongdoing after being accused of alleged tax fraud by the country’s national court. According to reports, Santander chairman Emilio Botin and his daughter Ana Patricia Botin are under investigation, along with 11 other family members, for potential unpaid taxes. The Spanish court said that the alleged tax fraud, to the tune of around €120,000, occurred at the Botin family’s deposits at HSBC’s Swiss private bank. Following the allegations, the family responded by presenting the Spanish court with their tax declaration and said they have already paid around €200 million in back taxes between 2005 and 2009. The tax fraud allegations don’t come at a good time for the Botin family – which has controlled Santander for the last 115 years – as it holds its annual general shareholders meeting on 17 June. The allegations could potentially upset family leadership at the helm of the company, but when contacted, a Santander spokesman refused to comment on how this would affect the meeting. Emilio, a prominent figure in Spain, has been with the bank for the last 25 years and was instrumental in transforming it into Spain’s largest in terms of market capitalisation. Though the Botin family only hold a 2% stake in the business, they have long been involved in the running of the bank. Seventy-six-year-old Emilio is the third family member to serve as chairman, succeeding his father Emilio Botin y Sanz de Sautuola in 1986. Daughter Ana took over as chief executive of Santander UK in December last year, raising speculations that she may succeed her father as chairman of the banking operations. Currently in-charge of an IPO in the UK, experts say that if she is successful with the listing, it would further cement her eventual succession to the top job. Banco Santander had revenues of over €40 billion in 2010.


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Former Employee - Analyst says

"they pay peanuts and when you've earned a promo or raise, you have to leave the company and come back to get it."

Former Employee - IT Manager says

"High on nepotism; low on integrity!!! Almost everyone's related, married or best buddies (from Spain). Unprofessional environment! All L3's and below are treated like incompetent children (little to no respect). No REAL opportunity for upward mobility (unless you have a friend)."

Former Employee - Business Analyst says

"Not collaborative, your opinion doesn't matter, bad data your thing then give them a ring. When you bring them a will probably get released. Just being honest."

Former Employee - Anonymous Employee says

"A job offer can take months to get approved for no explained reason. The team-building activities such as service projects are treated like a box to be checked and are more about wearing the bank's branded t-shirt in a public event than about any genuine giving back or staff morale. My colleagues complained about participating in staff fun activities instead of appreciating the time away from work. Supervision is sometimes not clear and not logical for the team. The colleague I trained with loudly complained at work about the company's benefits and often complained about such things to external partners. She also trashed all of her teammates in unacceptable and unprofessional ways (criticizing their clothing, their days off, their spouses), all during work time and and was protected by management when I raised this concern. Another colleague told me a good rule of thumb is never to speak to unless spoken to, like I was a toddler. Several other colleagues trashed the senior management as a matter of course. When I interviewed, colleagues told me that they never take work home with them, and a couple weeks after I started, I was criticized for not being on my email from home overnight or early in the morning. My computer moved at the speed of a dinosaur because of the cybersecurity protections installed which made it hard to be efficient. There were many out of date cultural norms like the silent rule to never ask any questions when someone says "Any Questions?" at the end of a town hall."

Former Employee - Associate says

"Your career won't go anywhere if you are not Spanish. Arrogant and disrespectful attitude from the seniors, especially from HO. Below market pay"

Former Employee - Relationship Banker says

"The technology here is outdated. Simple transactions that take one click anywhere takes at least 30 mins to complete. EVERYTHING here is ridiculous. Surprised this company still exists"

Current Employee - Customer Service Representative says

"micro management, number focused , strict, no managerial support"

Current Employee - Anonymous Employee says

"They organized the businesses to get around US regulations but it backfired and now they have a structure that doesn't work. Everyone has a C-Suite title so nothing can get done. The people who are promoted are the ones who have been there long enough to navigate the mess, not because they are qualified. As a result turnover is extremely high and productivity is extremely low."

Former Employee - Small Business Relationship Manager says

"Terrible technology, unachievable goals, maniac sales manager who leads through fear and humiliation."


"Toxic culture and Everything else"

Senior Project Manager (Risk Data Aggregation) says

"The company has extreme over turn. People come and go there weekly and the people that stay are not necessarily the top performers but are those that are usually bi-lingual, understand those Latin and South America culture and can blend in with the Mexico and Spin workforce. There is a company called Everest that is owned by one of the board members and it seems that they have an in getting people in and getting their contracts extended Pay well for contractorsConstant layoffs, high contractor turnover and not very good training"

Personal Banker (Former Employee) says

"If I could give this 0 stars, I would!! Save yourself & don’t apply to this bank! They don’t care about you, they only care about you making them money!PotlucksDon’t care about your personal life, everyone who moves up is because they know someone, no help, don’t care about employees"

Senior Collector (Former Employee) says

"i left ob STD and later changed it to disability claims while out for medical and i was terminated. So no security there. The benefits are not accurate get along with everyoneno job security"

Analyst (Former Employee) says

"Trying to explain poor systems to uneducated management is pointless. They squeeze the life out of you and have no regard for work/life balance. No employee can reach their potential if the proper tools are not provided, inadequate systems and management is setting anyone up for failure."

BOM (Former Employee) says

"Santander is not a place where you can grow within the company. Real managers are extremely hard to come by. Cannot trust anyone. For some odd reason managers want to see each other branches fail. Management is to busy talking out of both sides of their mouth to recognize real talent. If you do not have a solid team, you will fail. I would never ever recommend working at Santander Bank. Wasted a lot of my time with the company. PLEASE do not waste your time.FriendsLack of professionalism within Districts. Low pay. No work life balance."

Manager (Former Employee) says

"Muy mala la calidad de vida una vez que entras a trabajar con ellos ya que no te permiten tener tiempo para tu vida personal , todo es trabajo urgente y sin planeacionPrestacionestrabajo con estrés todo el tiempo, mala calidad de vida"

Operations Director (AVP rank) says

"Management is all from Spain they place no value on workers at any level especially when you aren’t a Spaniard expect manager meetings to be 20 minutes late because your boss is getting coffee with her boss and he’s more important that you. I’m amazed that things work the way they handle things."

Branch Operations Manager (Former Employee) says

"worked here for 6 years... hardly had a lunch or a day off they thanked me by letting me go! while they knew a manager was forging customers signatures ... she got a raise and a bonus ... i got the door!! i won’t trust them with my moneynoneeverything"

Bank Teller (Former Employee) says

"I started on my very first day eager to penetrate the banking industry. It was completely different from my last job and career path in the food service industry. Training was great for the most part. I trained at a branch in Bryn Mawr and every single person I met was bright and encouraging and helpful and positive and kind. Especially the manager. Training was tough only because it was computer based and the first time being trained inside a branch"

Personal Banker (Former Employee) says

"do not work for this company i have disabilities and the company does not take any of them into consideration and also the manager at Leamington Spa is the worst manager i worked for and emotionally abused me and the company does nothing but support her to a point i had to resign."

Senior Licensed Personal Banker (Former Employee) says

"Terrible management, no professionalism or dedication to customer satisfaction pressured customers to open checking accounts that were unnecessary since they already had one opened BaslstockholdersNoneNo support"

Paralegal (Former Employee) says

"Unfair, unprofessional people, overworked. Egomaniac general counsel forged his experience on linked in and ran nice general counsel off, and moved HR bimbo to run legal department. Rat race work environment with people sitting on each other. Shameful!NoneTreated like garbage"

Reinstatement Coordinator (Former Employee) says

"When your corporate collections manager is so arrogant and then goes to prison for illegal transfers and your CEO gets let go because you’re not paying attention everything falls downward"

Loan Officer (Former Employee) says

"no room for growth - antiquated operating systems - poor products and terrible managers -no support would prefer working at a private mortgage company"

Analista de Business Intelligence (Former Employee) says

"Empresa com hambiente muito bom. Local muito bom, próximo do metrô."

Advisor (Former Employee) says

"never seen such poor management in my entire career, have no regard for the staff and cannot do theior jobs, lie about many things and do not give customers information they have on PPI products"

Collections Specialist (Current Employee) says

"Don't expect to be trained properly and don't worry if you start to struggle they've already hired your replacement And if you're sick or have an emergency don't bother calling out Just find another job andMBtheyemergency in 48 hoursThey always have potlucksUnfortunately the potlucks are there to distract you from how outdated everything is in that place"

Bank Teller (Current Employee) says

"Customers are disrespectful, you'll go out of your way to help them as much as possible but they're disrespect you. Needs better management! They dont care about their employees, very stressful and alot of work."

Enhanced Personal Finance Advisor (Current Employee) says

"Look else where, management in that place aren’t great and love giving disciplinaries out like it’s a punishment exercise and so it gives the managers a job to do or either escape their daily work. Such a tense and very fake atmosphere. Managers are paid to sit on their phones and business managers are paid for putting Christmas trees up around the office at Christmas.... and to walk round the office looking good"

Float Teller (Former Employee) says

"Santander is one of the few banks where you can get promoted if you either have an affair with your mgr or regional mgr or if you have connections. Otherwise forget about being promoted. Most of these jobs are posted just to be legally compliant ,the candidates are selected long time ago. Branches are always short staff. Rel"

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